Refund policy

We are happy to offer our customers a no-questions-asked 30-day return policy on all orders of the Nutritower indoor gardening system, subject to shipping charges for the return of merchandise.

IMPORTANT: No refunds or exchanges of opened box product are accepted
unless the customer has obtained a manufacturer’s Case Number authorizing an
open box return to Nutritower.

•The customer is responsible to determine that correct product has been ordered.
Once the factory seal has been broken, returns resulting from errors in ordering
or incompatibility with existing systems are not accepted.


Factory Sealed Returns

Returns for exchange or refund are accepted for most current products when a
request for return is made within 10 days of the original purchase date.
• Exceptions to the above include product that: has been discontinued by the


Defective On Arrival Returns

• Nutritower offers a DOA exchange policy from 10 to 30 days following purchase.

• The customer must first contact the manufacturer’s customer service desk to
troubleshoot the product and determine defect.
•The customer must obtain the Manufacturer’s Ticket Number and Contact Info
authorizing a DOA return for exchange.


RMA Request – All Returns

The customer must request, and receive, a Return Merchandise Authorization
(RMA) at the link below before returning any product.
•The customer is responsible for all return shipping and insurance costs unless
otherwise noted in Nutritower’s RMA instructions.
• Shipping and handling charges are non-refundable.
• Products returned under an RMA missing original packaging and/or accessories
will be refused.
•Products accepted for refund or exchange may be subject to re-stocking

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Policy regarding pricing and published information

In the event of incorrect pricing, incorrect product information due to typographical error,
product image error or product description error due to data transfer error, Nutritower
reserves the right to refuse and/or cancel any order received for any product with an
incorrect price and/or product description. Nutritower’s sole responsibility shall be to
issue a refund to the customer's credit card, refunding the amount of the original charge. recommends that clients visits the our product page, or downloads the
Maintenance Manual for specifications.



Any claim to recourse regarding a transaction between a customer and Nutritower that
the parties are unable to resolve shall only be initiated and decided before the Quebec
provincial courts located in Montreal, Quebec, Canada. The customer hereby accepts
the foregoing jurisdiction as the sole venue for the settlement of such disputes.


If you would like to inquire more please contact us at 

or call us at 1-800-721-8419 and it will be our pleasure to assist you.